Boulevard Kukulcan Km 11.5 Frente a Plaza Flamingos
Restaurante Ayami
400 ft
Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun
Restaurant Le Basilic
1000 ft
Boulevard Kukulcan KM. 9.5 Zona Hotelera Fiesta Americana Coral Beach Hotel
La Joya
1100 ft
Kukulcan Blvd 9. 5
Mextreme
2600 ft
Zona Hotelera Km 9 In Front Of Convention Center
Reviews and Ratings
Reviews from guests about their experience.
56%
loved their spa retreat and can’t wait to return.
5.6/10
Guest rating
Rooms
9.6
Location
9.2
Service
10.0
Dining
9.0
Guest reviews
5.6/10
based on 5 reviews
8.8
8.8/10 based on 137 reviews
George
United States of America,
March
2025
5.0/10
I had an really good stay at Turquoize At Hyatt Ziva Cancun. The staff's friendliness and professionalism truly made my experience nice. However, the Steak House could improve its lighting during dinner time, as I found it too dark for good photos. Overall, I was extremely pleased with the food and service.
Rooms
9.0
The Turquoize Ocean Front Master King room was elegant, offering stunning views and great amenities. While it was well-maintained, I noticed some signs of wear.
Service
10.0
Service was great throughout my stay. My butlers, especially Emmanuel, were incredibly attentive and helpful, ensuring a seamless experience.
Location
10.0
The hotel’s location was fantastic, featuring beautiful views and direct beach access. I loved the clean, turquoise water, making it perfect for relaxation.
Dining
9.0
Dining options were diverse and enjoyable. I particularly loved the Italian and Asian restaurants, but the atmosphere in the Steak House could be improved with better lighting.
Facilities
10.0
The facilities were impressive, with a hot tub on the balcony and numerous relaxing sitting areas. Room service and amenities like airport shuttle were very convenient.
Roger
United States of America,
March
2025
5.4/10
My stay at Turquoize At Hyatt Ziva Cancun was really good. The staff was incredibly friendly, especially my butler, Emmanuel, who went above and beyond to make my stay special. The only downside was the dim lighting in the Steak House during dinner, which made it hard to take pictures. Overall, the elegance of the hotel and its amenities made for a nice trip.
Rooms
10.0
I stayed in the Turquoize Ocean Front Master King. the view was stunning and the room was beautifully decorated with rose petals and champagne. It truly felt special.
Service
10.0
The service was great. Emmanuel and the rest of the butlers made sure I felt taken care of, even arranging a surprise birthday celebration in my room. Their dedication was very nice.
Location
9.0
The location was perfect. with crystal clear blue water and well-maintained beach facilities. It truly felt like a slice of paradise, though I had hoped for a bit more relaxation without the strong winds.
Dining
10.0
I enjoyed the variety of dining options. particularly loved the Italian and Asian restaurants. The breakfast in my room was a good way to start the day.
Facilities
10.0
The facilities were fantastic. from room service to a lovely hot tub on my balcony. Everything was just what I needed for a relaxing getaway.
John
United States of America,
February
2025
6.6/10
My stay at Turquoize at Hyatt Ziva Cancun was absolutely fantastic. The beautiful location and the stunning beaches truly made my experience special. Although I hoped for a more adult-only atmosphere, the service from my butlers, David and Marissa, was really good, making for a nice anniversary celebration. However, the drinks at some restaurants could use improvement.
Rooms
10.0
I stayed in the Turquoize Sky Ocean Front Master King, which had an amazing view and was beautifully decorated with rose petals and champagne to celebrate our anniversary.
Service
10.0
Anna and Rubelsi, our butlers, were amazing. They took care of all our needs from reservations to in-room service, even arranging a lovely decorative touch for a birthday celebration.
Location
9.0
The location was unbeatable, with crystal clear blue water and immaculate surroundings. It was clean and well maintained, although I found it a little lively at times rather than relaxing.
Dining
8.0
I enjoyed dining, especially at the Italian and Asian restaurants, though I found the drinks to be lacking in some areas like Chevy’s restaurant and the buffet.
Facilities
10.0
The hotel offered excellent facilities, from multiple infinity pools to a hot tub on the balcony, enhancing the luxury of my stay.
Charles
United States of America,
January
2025
5.6/10
My stay at Turquoize at Hyatt Ziva Cancun was mostly enjoyable. The beautiful location and really good service were highlights. However, the adult-only experience I was hoping for felt a bit diluted as the two Hyatt properties are connected, which might not suit everyone. Overall, I loved the amenities and special touches, like the room decoration for my friend's birthday.
Rooms
9.0
The Turquoize Sky Ocean Front Master King was perfect. great views and quiet ambiance. I especially appreciated the thoughtful touches from my butlers, like the cake and champagne. Only downside was some minor signs of wear in the room.
Service
10.0
The service was commendable. my butlers Anna and Rubelsi were attentive and kind, arranging everything from dinner to spa reservations. The team, including the front desk staff, was fluent in English and very helpful.
Location
8.0
The location was beautiful, right by lovely beaches. though I was hoping for a more relaxing vibe. The facilities were well maintained and clean, which added to the overall experience.
Dining
9.0
Dining options were great, especially the Italian and Asian restaurants. the service was really good, and I appreciated the good assortment offered across venues. Room service was a bonus too.
Facilities
9.0
The facilities included everything I needed. from room service to valet parking, everything was efficient. The infinity pools were also gorgeous, making for a perfect relaxation spot.
Albert
United States of America,
October
2024
6.2/10
I had a fantastic stay at Turquoize At Hyatt Ziva Cancun. The location was stunning, with crystal clear blue waters and well-maintained facilities. While I loved the butler service, which was attentive and thoughtful, and the dining options, I felt the drinks could be improved. Overall, it was a nice experience.
Rooms
10.0
The Turquoize Sky Ocean Front Master King room was very nice. I loved the views and the amenities. My butlers, Anna and Rubelsi, decorated the room with rose petals and champagne to celebrate my birthday, creating a lovely atmosphere.
Service
10.0
The service from my butlers was amazing. They were kind, attentive, and made my last days of honeymoon luxurious. They handled all our requests with ease, from dinner reservations to in-room breakfasts.
Location
10.0
The location was superb. The beaches were beautiful, and the infinity pools were stunning. I appreciated how clean and well-maintained everything was during my stay.
Dining
9.0
Dining options were quite varied. I particularly enjoyed the food at Tradewinds and Moongate, both offering really good service and quality meals. However, some other places, like Chevy’s, did not impress as much.
Facilities
10.0
The facilities were excellent. With multiple pools, dining venues, and spa options, it felt like a complete resort experience.
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Turquoize At Hyatt Ziva Cancun (Adults Only) Hotel20.04
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21.04.2025