"Staying in the Turquoize Tower is a dream-it's adults-only and gives you access to the rooftop infinity pool with breathtaking views."
Robert from United States
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"I have never had such amazing service (better than four seasons)."
Leighsa B from United States
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"The beach to the left of the lighthouse might be the nicest beach on the Cancun hotel strip."
Nicholas from United States
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Turquoize At Hyatt Ziva Cancun (Adults Only) is a 5-star luxury property featuring beachfront suites and an array of exclusive amenities. The hotel offers adults-only accommodations, including private hot tubs and butler services within its expansive offerings.
Rooms & Amenities
The Turquoize At Hyatt Ziva Cancun offers 160 air-conditioned rooms featuring private outdoor hot tubs, furnished balconies, and 24-hour room service. Guests can choose from adults-only beachfront suites with special upgraded amenities, offering direct views of the ocean.
Dining Options
Guests can enjoy meals at any of the 8 onsite restaurants, featuring a variety of culinary options including Italian cuisine. The hotel also has 5 bars and poolside bars offering drinks throughout the day.
Leisure & Services
Leisure activities at Turquoize include outdoor pools, beach cabanas, and an outdoor tennis court. The hotel's spa provides body treatments, massages, and facials for relaxation.
Location & Nearby Attractions
The hotel is situated within a 15-minute walk from Chac Mool Beach and landmarks such as Coco Bongo and Forum By The Sea, enhancing guests' exploration opportunities. Nearby dining options include El Mercado and La Bastille, both within 0.5 km.
“This adults-only section of a larger resort creates a serene escape, with private hot tubs and VIP service, including personal butlers; the rooftop infinity pool offers ocean views, a definite perk. I like that you can enjoy premium drinks and gourmet dining, then retreat to luxurious suites for a truly pampered stay. It's a choice spot for couples seeking both privacy and upscale amenities.”
Sophia TurnerEditorial Director at Spahotels
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Turquoize Sky Swim Up Ocean Front Master Double
2 persons
65 m²
2 King Size Beds
Shower
Coffee machine
room details
Turquoize Sky Ocean Front Master Double
2 persons
65 m²
2 King Size Beds
Shower
Coffee machine
room details
Turquoize Sky Swim Up Ocean Front Master King
2 persons
65 m²
1 King-size bed
Shower
Coffee machine
room details
Turquoize Ocean Front Master Double
2 persons
65 m²
2 King Size Beds
Shower
Coffee machine
room details
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Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
No smoking on site
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Adults only
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness centre
Snorkelling
Tennis court
Billiard tables
Table tennis
Yoga class
Guest Parking
Dryer
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Spa & Leisure
Heated swimming pool
Outdoor swimming pool
Beach access
Sun loungers
Karaoke
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Dryer
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
Turquoize At Hyatt Ziva Cancun offers a delightful array of dining venues that celebrate culinary diversity and regional flavors. From French elegance to vibrant Mexican fare, each restaurant provides a unique atmosphere for both romantic dinners and family gatherings, ensuring an inviting experience for every palate.
LA BASTILLE
French
Ambiance
Romantic
Key Offerings
Indulge in classic French dishes that reflect the charm of Paris. A sophisticated setting sets the stage for intimate dinners paired with exquisite wines.
Reservation
Recommended
Hours vary.
EL MERCADO
International
Ambiance
Family-friendly
Key Offerings
This vibrant buffet offers a variety of international dishes, catering to all tastes while providing a lively dining environment perfect for family meals.
Reservation
No
Hours vary.
THE MOOGATE
Asian
Ambiance
Family-friendly
Key Offerings
Savor a delightful range of Asian cuisines, with dishes inspired by the rich culinary traditions of the region. This inviting setting is ideal for shared family experiences.
Reservation
No
Hours vary.
TRADEWINDS
Steakhouse
Ambiance
Family-friendly
Key Offerings
Enjoy prime cuts and grilled specialties in a warm atmosphere. The restaurant offers a selection of sides and sauces to complement the perfectly cooked steaks.
Reservation
Recommended
Hours vary.
LORENZO'S
Italian
Ambiance
Family-friendly
Key Offerings
Feast on authentic Italian cuisine with homemade pasta and delightful sauces. Its cozy and inviting atmosphere makes it a perfect spot for family dinners.
Reservation
No
Hours vary.
HABANEROS
Mexican, Seafood
Ambiance
Family-friendly
Key Offerings
Dive into vibrant Mexican and seafood dishes that celebrate local flavors. The cheerful environment creates an inviting space for families to indulge in traditional cuisine.
Reservation
No
Hours vary.
CHEVY'S
American
Ambiance
Family-friendly
Key Offerings
Relish in classic American comfort food in a casual setting, making it a great option for families looking for a laid-back meal.
Reservation
No
Hours vary.
PASTELES
International
Ambiance
Key Offerings
A delightful spot for sweet treats and light bites, perfect for satisfying cravings throughout the day.
Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun
Habaneros
30 m
Boulevard Kukulcan Km 11.5 Frente a Plaza Flamingos
Restaurant Le Basilic
290 m
Boulevard Kukulcan KM. 9.5 Zona Hotelera Fiesta Americana Coral Beach Hotel
La Joya
320 m
Kukulcan Blvd 9. 5
Mextreme
780 m
Zona Hotelera Km 9 In Front Of Convention Center
Explore Cancun
Explore Cancun
Top Attractions
Activities
Dining
Entertainment
Coco Bongo
5 minutes walking
Famed for its vibrant shows, this entertainment venue features live performances, acrobatics, and top hits from popular artists.
Playa Forum
9 minutes walking
A bustling beach with soft sand and inviting waters, perfect for sunbathing, swimming, and enjoying nearby beach clubs.
Restaurante Ayami
2 minutes walking
This spot offers delicious Japanese cuisine with a great variety of sushi rolls and a welcoming atmosphere.
Mandala Nightclub
10 minutes walking
Known for its immersive dance experience, Mandala features local and international DJs, vibrant décor, and exciting nightlife.
Water Sports at Playa Forum
9 minutes walking
Engaging in thrilling water sports like jet-skiing and paddleboarding is readily available right off the beach.
Yoga Classes at Forum Beach Club
14 minutes walking
Offering morning sessions on the beach, these relaxing yoga classes provide stress relief and stunning ocean views.
Restaurante Risotto
1 minute walking
An intimate setting with a menu specializing in Italian dishes. Great for a cozy dinner with house-made pasta.
Tradewinds Restaurant
1 minute walking
This restaurant delivers fresh seafood and casual dining in a beachside atmosphere. Ideal for a relaxed meal.
La Bastille
1 minute walking
A fine dining spot offering French cuisine with a stylish ambiance. Reservations recommended for a memorable experience.
The City Nightclub
14 minutes walking
Popular for its energetic atmosphere, The City features renowned DJs, lively parties, and a multi-level dance floor.
Palazzo
6 minutes walking
With luxurious decor and great music, Palazzo hosts vibrant nightlife with themed parties, perfect for an exciting night out.
Getting around
City Centre
Cancun17 min
·
11.1
km
Airports
Cancun International Airport (CUN)36 min
·
23.8
km
Isla Mujeres, Quintana Roo (ISJ)40 min
·
26.3
km
Reviews and Ratings
Reviews from guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.6
8.6/10 based on 124 reviews
George
United States,
March
2025
5.0/10
I had an really good stay at Turquoize At Hyatt Ziva Cancun. The staff's friendliness and professionalism truly made my experience nice. However, the Steak House could improve its lighting during dinner time, as I found it too dark for good photos. Overall, I was extremely pleased with the food and service.
Rooms
9.0
The Turquoize Ocean Front Master King room was elegant, offering stunning views and great amenities. While it was well-maintained, I noticed some signs of wear.
Service
10.0
Service was great throughout my stay. My butlers, especially Emmanuel, were incredibly attentive and helpful, ensuring a seamless experience.
Location
10.0
The hotel's location was fantastic, featuring beautiful views and direct beach access. I loved the clean, turquoise water, making it perfect for relaxation.
Dining
9.0
Dining options were diverse and enjoyable. I particularly loved the Italian and Asian restaurants, but the atmosphere in the Steak House could be improved with better lighting.
Facilities
10.0
The facilities were impressive, with a hot tub on the balcony and numerous relaxing sitting areas. Room service and amenities like airport shuttle were very convenient.
Roger
United States,
March
2025
5.4/10
My stay at Turquoize At Hyatt Ziva Cancun was really good. The staff was incredibly friendly, especially my butler, Emmanuel, who went above and beyond to make my stay special. The only downside was the dim lighting in the Steak House during dinner, which made it hard to take pictures. Overall, the elegance of the hotel and its amenities made for a nice trip.
Rooms
10.0
I stayed in the Turquoize Ocean Front Master King. the view was stunning and the room was beautifully decorated with rose petals and champagne. It truly felt special.
Service
10.0
The service was great. Emmanuel and the rest of the butlers made sure I felt taken care of, even arranging a surprise birthday celebration in my room. Their dedication was very nice.
Location
9.0
The location was perfect. with crystal clear blue water and well-maintained beach facilities. It truly felt like a slice of paradise, though I had hoped for a bit more relaxation without the strong winds.
Dining
10.0
I enjoyed the variety of dining options. particularly loved the Italian and Asian restaurants. The breakfast in my room was a good way to start the day.
Facilities
10.0
The facilities were fantastic. from room service to a lovely hot tub on my balcony. Everything was just what I needed for a relaxing getaway.
John
United States,
February
2025
6.6/10
My stay at Turquoize at Hyatt Ziva Cancun was absolutely fantastic. The beautiful location and the stunning beaches truly made my experience special. Although I hoped for a more adult-only atmosphere, the service from my butlers, David and Marissa, was really good, making for a nice anniversary celebration. However, the drinks at some restaurants could use improvement.
Rooms
10.0
I stayed in the Turquoize Sky Ocean Front Master King, which had an amazing view and was beautifully decorated with rose petals and champagne to celebrate our anniversary.
Service
10.0
Anna and Rubelsi, our butlers, were amazing. They took care of all our needs from reservations to in-room service, even arranging a lovely decorative touch for a birthday celebration.
Location
9.0
The location was unbeatable, with crystal clear blue water and immaculate surroundings. It was clean and well maintained, although I found it a little lively at times rather than relaxing.
Dining
8.0
I enjoyed dining, especially at the Italian and Asian restaurants, though I found the drinks to be lacking in some areas like Chevy's restaurant and the buffet.
Facilities
10.0
The hotel offered excellent facilities, from multiple infinity pools to a hot tub on the balcony, enhancing the luxury of my stay.
Charles
United States,
January
2025
5.6/10
My stay at Turquoize at Hyatt Ziva Cancun was mostly enjoyable. The beautiful location and really good service were highlights. However, the adult-only experience I was hoping for felt a bit diluted as the two Hyatt properties are connected, which might not suit everyone. Overall, I loved the amenities and special touches, like the room decoration for my friend's birthday.
Rooms
9.0
The Turquoize Sky Ocean Front Master King was perfect. great views and quiet ambiance. I especially appreciated the thoughtful touches from my butlers, like the cake and champagne. Only downside was some minor signs of wear in the room.
Service
10.0
The service was commendable. my butlers Anna and Rubelsi were attentive and kind, arranging everything from dinner to spa reservations. The team, including the front desk staff, was fluent in English and very helpful.
Location
8.0
The location was beautiful, right by lovely beaches. though I was hoping for a more relaxing vibe. The facilities were well maintained and clean, which added to the overall experience.
Dining
9.0
Dining options were great, especially the Italian and Asian restaurants. the service was really good, and I appreciated the good assortment offered across venues. Room service was a bonus too.
Facilities
9.0
The facilities included everything I needed. from room service to valet parking, everything was efficient. The infinity pools were also gorgeous, making for a perfect relaxation spot.
Albert
United States,
October
2024
6.2/10
I had a fantastic stay at Turquoize At Hyatt Ziva Cancun. The location was stunning, with crystal clear blue waters and well-maintained facilities. While I loved the butler service, which was attentive and thoughtful, and the dining options, I felt the drinks could be improved. Overall, it was a nice experience.
Rooms
10.0
The Turquoize Sky Ocean Front Master King room was very nice. I loved the views and the amenities. My butlers, Anna and Rubelsi, decorated the room with rose petals and champagne to celebrate my birthday, creating a lovely atmosphere.
Service
10.0
The service from my butlers was amazing. They were kind, attentive, and made my last days of honeymoon luxurious. They handled all our requests with ease, from dinner reservations to in-room breakfasts.
Location
10.0
The location was superb. The beaches were beautiful, and the infinity pools were stunning. I appreciated how clean and well-maintained everything was during my stay.
Dining
9.0
Dining options were quite varied. I particularly enjoyed the food at Tradewinds and Moongate, both offering really good service and quality meals. However, some other places, like Chevy's, did not impress as much.
Facilities
10.0
The facilities were excellent. With multiple pools, dining venues, and spa options, it felt like a complete resort experience.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
The hotel Turquoize At Hyatt Ziva Cancun (Adults Only) provides visitors with a free full breakfast.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
Spanish, Korean
Number of floors:
11
Number of rooms:
160
FAQs
About Turquoize At Hyatt Ziva Cancun (Adults Only)
What are the check-in and check-out times at Turquoize At Hyatt Ziva Cancun (Adults Only)?
Check-in starts at 15:00, and check-out is by 12:00.
Is transportation available from the airport to Turquoize At Hyatt Ziva Cancun (Adults Only)?
The hotel offers a paid airport shuttle service for convenience.
How far is Turquoize At Hyatt Ziva Cancun (Adults Only) from Cancun Airport?
The hotel is approximately 29 minutes by car from Cancun Airport.
What are some nearby attractions to Turquoize At Hyatt Ziva Cancun (Adults Only)?
Nearby attractions include Scenic Tower Cancun (5 km) and Coco Bongo (1 km).
What leisure facilities are available at Turquoize At Hyatt Ziva Cancun (Adults Only)?
The hotel features an outdoor swimming pool, tennis court, fitness center, and a full-service spa.
What room amenities are provided at Turquoize At Hyatt Ziva Cancun (Adults Only)?
Rooms include air conditioning, flat-screen TV, private balconies, and 24-hour room service.
Is internet access available in Turquoize At Hyatt Ziva Cancun (Adults Only)?
Complimentary Wi-Fi is available throughout the property.
Which languages do the staff at Turquoize At Hyatt Ziva Cancun (Adults Only) speak?
The staff is multilingual, speaking English and Spanish.
What are the safety features at Turquoize At Hyatt Ziva Cancun (Adults Only)?
Safety features include smoke detectors, a carbon monoxide detector, and a security system.
Is parking available at Turquoize At Hyatt Ziva Cancun (Adults Only)?
Free private parking is available on-site without the need for a reservation.
Is Turquoize At Hyatt Ziva Cancun (Adults Only) an adults-only property?
Yes, the hotel is exclusively for adults, ensuring a tranquil atmosphere.